Lead times
- Counter items: is picked up 24 hours after ordering: what you order today at a given time is ready tomorrow from that same time, never before the store opens and always within its hours. If we do not bake tomorrow (a Sunday or a holiday) or the store is already closed at that time, pick up on the next day we bake, during store hours. Freshly baked. We do not bake on Sundays.
- Cakes to order: are ordered at least 24 hours ahead: by 12:00 noon the day before pickup. Pick up at midday, from 12:00 to 2:00 p.m. When there is no baking the day before, the cake is picked up from 4:00 p.m.; you see the date and time window when you pay. The bakery does not bake on Sundays or holidays; there is no pickup on December 25 or January 1.
Pickup
- You pick up your order at our locations at Multiplaza or Town Center, on the date and time window your order confirms: counter items from the time on your confirmation, or during store hours; cakes at midday, from 12:00 to 2:00 p.m., or from 4:00 p.m. when there was no baking the day before.
- Orders on this website are for in-store pickup. For a large order or an event, write to us on WhatsApp.
- If someone else picks up the order (gifts), they only need to give your name or the order number at the counter.
Payment
- In the online store you pay by Visa or Mastercard credit card, or with Yappy from your bank's app. For now we do not accept cash. The charge happens on the payment provider's secure page: Rosselot does not capture or store card numbers or PINs. Of your payment we keep the method, the transaction identifier and the total, which is what it takes to confirm the order.
- Cakes to order are paid in advance in the same online store; the order is confirmed when the payment comes in.
- Prices shown are final.
Cancellations and refunds
Because these are perishable goods made the same day, we do not accept returns once the product has left the store, except for a defective product or a failure on our side (see below). At pickup we check the order with you.
- You can cancel your order up to the day before pickup: the bakery has your cake ready a day ahead. Write to us on WhatsApp at 6628-1429 as soon as you know.
- If the product is defective or we cannot fulfill your order, we refund you or replace the product. Refunds are arranged on WhatsApp.
- We reserve the right to decline or refund orders we cannot fulfill; in that case we contact you at the phone number or email you gave when ordering.
Gluten-free and cross-contamination
Our gluten-free line is prepared in a separate section of the production kitchen, used only for these products, and we go to great lengths to avoid any contact with wheat flour. Even so, we work with wheat in the same bakery and cannot guarantee the complete absence of traces. If you have celiac disease or a severe sensitivity, keep that in mind before buying.
Privacy and personal data
To process your order we collect only the data we need: name, phone and email. We use them to prepare and hand over your order, to contact you if needed and, only if you ticked the box, to send you news by email. Payment is processed on the provider's secure page; Rosselot does not capture or store card numbers. Your data is shared only with the services the order needs to exist: the payment gateway and the internal system we use to prepare and dispatch your order. We never sell it or hand it over for advertising. You can ask us to update or delete your data by writing to rosselotpanama@gmail.com.
Contact
For any question about your order: WhatsApp 6628-1429 · Multiplaza phone 302-5326 · Town Center phone 303-0170 · Email rosselotpanama@gmail.com · Instagram @rosselot_panama.
Rosselot is a brand of LAUVI, S.A. (RUC 266293-1-405537 DV 11), Panama City, Republic of Panama.
Last updated: September 2026.